Changes
When you order from Score, your products enter into production immediately. Since we hand make every order to your specifications, we are unable to make changes after a certain point. In the event that you require changes to your order in production, you must notify us no later than 12:00pm PST on the following business day. Otherwise we will have to start the production process over and you will be responsible for the additional cost. Thank you for your understanding.
Returns, Damages, Exchanges, and Shortages:
All claims and exchanges must be made
within 10 days of receipt of goods. We will not accept returns for cash, but we
will be happy to exchange your returned goods or apply the credit towards a future
purchase. The customer must pay all freight charges on exchanges. Garments with
numbers, logos, or any other modifications/decorations/customization may not be
returned.
We maintain the right to inspect returned merchandise to determine whether replacement
or adjustment is valid. Be sure to inspect your merchandise. The merchandise left
the factory in perfect condition.
No returns will be accepted without prior authorization. Please state date of purchase,
invoice number, and reason for return. A return authorization number (RAN) will
be issued and must appear on all shipping labels. All returns must be shipped prepaid,
no C.O.D. will be accepted. Any damaged goods may be returned but must follow our
return policy. If merchandise is returned after the 10 day inspection period, a
15% restocking fee will be applied.
Goals and large field equipment should be inspected upon delivery. In the event
you need to return or exchange a new or defective goal please contact customer service
for shipping instructions. Due to the special handling required on goals and large
field equipment a 25% restocking fee will be applied on all returns or exchanges.
|
|
